01
Answers questions
Items, prices, delivery, opening hours. SRV answers from your menu and the facts you give it, and sends a link to your full menu page.
AI ordering for restaurants
Every chat answered. Every order on the board.
SRV replies to your customers on WhatsApp, Instagram and Facebook, in Egyptian Arabic or English. It takes their delivery order from your menu, puts it on your kitchen’s live board, and keeps the customer posted until it arrives.
- Egyptian Arabic + English
- Cash on delivery
- Works alongside your POS
01 · What it does
Three jobs, done inside the chat.
Your customers already message you. SRV answers them straight away, at the hours you choose, and leaves your team the decisions only people should make.
02
Takes the order
It builds the order line by line, asks for any size or extra an item needs, and shows the total in every cart message. “Confirm” places it, cash on delivery.
03
Knows when to step aside
A complaint, or a request for a person, goes to your team’s Handoffs screen with a short summary. The bot stays out of that chat for 24 hours unless it’s handed back.
Where your customers already message you
- WhatsAppWhatsApp Business
- InstagramDirect messages
- FacebookPage messages
02 · How an order flows
One order, from the first message to the door.
1The customer writes
A message on your WhatsApp, Instagram or Facebook.
SRV greets them and sends the link to your menu page, built from the photos of your menu. It replies within the working hours you set. Outside them, your away message goes out once.
2SRV builds the order
Line by line, with the total in every message.
It matches what the customer asks for to your menu, asks for a choice when an item needs one, and collects the name and delivery address. Prices include VAT, and your delivery fee and any order discount are added as you set them.
3Confirmed in the chat
“Confirm” places it. Cash on delivery.
The customer gets an order number and the total, and the order goes straight to your restaurant. Until it’s confirmed, the cart can be changed or cleared in the chat.
4It lands on your board
Your team accepts it with your POS number.
Live orders shows it the moment it arrives. Staff enter it into the POS you already use and record the POS order number as they accept, or reject it with a reason the customer is told.
5The customer is kept posted
Every step, told in the same chat.
As your team moves the order along, SRV tells the customer it’s being prepared, on its way, and delivered. Then it asks every customer to rate the order from 1 to 5.
03 · Setup
It starts with a photo of your menu.
Everything the bot knows comes from screens your team controls. Change something there, and the bot uses it from its next message.
Ran out? Switch it off.
Mark an item or an option unavailable, and the bot stops offering it from its next message. Your kitchen staff can do it themselves. It’s one of the few screens they see.
- An unavailable item stays on the menu, marked, and the bot says so when asked
- A hidden item isn’t shown to the bot at all
- Switch off a shared option once, for every item that offers it
Teach it the things customers ask.
Quick facts for delivery areas, hours and payment, plus PDF or TXT documents. Try the bot in a test chat before customers do.
- Switch a fact off when it stops being true, instead of deleting it
- Customers who send abuse get one warning, then a 24-hour block
Answer when you’re open. Say so when you’re not.
Set working hours for each day, including hours past midnight. Outside them, SRV sends your away message once, or stays silent. Auto-reply is one switch.
- Hours follow the restaurant’s time, not the device’s
- With auto-reply off, messages still arrive and can be answered by hand
- Give your phone number for changes to a confirmed order
04 · Insights
See how your restaurant is doing.
Your owner app shows sales, products, customers and customer experience for any date range, in Cairo time and EGP.
Revenue
184,250EGP
▲ 12% vs previous period
Orders
412
▲ 8% vs previous period
Average order
447EGP
▲ 4% vs previous period
Customer rating
4.6/ 5
Asked after every delivery
Customer segments
New 96Returning 141VIP 18At risk 27
05 · Made for here
Built for how restaurants in Egypt work.
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Egyptian Arabic and English
The bot replies in the customer’s language, in Egyptian colloquial Arabic or English. Your team’s screens work in both, right to left included.
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Cairo time, Egyptian pounds
Working hours, daily figures and reports follow Africa/Cairo time. Prices and totals are in EGP, with VAT included.
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Cash on delivery
Delivery orders, paid on arrival. There’s no online payment to set up.
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Your POS stays
No integration to build. Staff record the POS order number on each order, so you can find it again from either side.
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A screen for each role
Owners and managers see everything. Kitchen staff see only live orders, the order list, availability and handoffs.
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Your data is safe and private
Your orders, customers and sales belong to your restaurant alone. Your WhatsApp, Instagram and Facebook links are checked with Meta and kept secure.
06 · Going live
Up and running in one day.
Nothing to install and no integration to build. Once your account is ready, it’s a matter of linking your accounts and adding your menu.
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01
We create your account
Book a demo. Once we’ve talked, we set up your restaurant’s account for you.
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02
Link your accounts
Connect your WhatsApp, Instagram and Facebook from the Channels screen in your owner app.
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03
Add your menu
Upload a photo or a PDF of your menu. SRV reads it, and you check it before it goes live.
Switch on auto-reply, and SRV starts answering your customers and taking orders.
07 · Pricing
You pay when an order comes in.
One flat fee for each order your restaurant accepts. When an order is rejected or cancelled, there’s no fee.
Per order
One flat feefor each order your team accepts
- Charged only when your team accepts an order
- Nothing for orders you reject, or that are cancelled later
- WhatsApp, Instagram and Facebook all included
- Every order’s fee is listed in your Billing screen
How orders are counted
An example evening on the board.
- #1042Accepted, deliveredFee
- #1043Rejected by your teamNo fee
- #1044Accepted, then cancelledNo fee
- #1045Accepted, on its wayFee
Two of the four orders are charged.
08 · Questions
What owners ask first.
Which channels does SRV work on?
WhatsApp, Instagram, and Facebook messages. You connect each one on the Channels screen with an access token from Meta Business Manager.
Which languages does the bot speak?
Egyptian Arabic and English. It answers in the language the customer writes in. A message in any other language gets a short reply saying it speaks Arabic and English.
Do I need to connect my POS?
No. Your staff enter each order into your own POS and record its POS order number in SRV when they accept it. You decide whether the number is required at that point or can be added later.
How do customers pay?
Cash on delivery. SRV takes delivery orders for now. Pickup, dine-in, scheduled orders and online payment aren’t part of it.
Can a customer change an order after confirming it?
An order that’s still being built can be changed or cleared in the chat. Once it’s confirmed, the bot won’t change it. It gives the customer your restaurant’s phone number, or offers them a person if you haven’t set one. Your team can still cancel an order from Live orders.
Can I switch the bot off?
Yes. Auto-reply is a single switch, and your working hours decide when the bot replies. Messages keep arriving either way, and your conversations stay in the owner app.
How is SRV priced?
A flat fee for each order your restaurant accepts and doesn’t later reject or cancel. See Pricing for how orders are counted.
How do I get an account?
There’s no sign-up form. Book a demo, and once we’ve talked, we create your account for you.
Contact
Put SRV on your restaurant’s chat.
Email us to book a demo or ask a question. Once we’ve talked, we create your account for you.
How the SRV app handles data: privacy policy.